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Case management, owing to its focus on coordination, is inherently rooted in multi-disciplinary communication and teamwork.[8] An effective case manager must facilitate communication among various disciplines to develop a plan of care that is inclusive of the many fields that are typically involved in the care of a patient. It is especially important in those patients/clients with chronic conditions or who find themselves in circumstances where they frequently utilize healthcare services. The case manager must interact with a wide range of patients/clients from various backgrounds, have a wide range of capabilities, and access varying family and community support levels. Nurses and social workers are often seen as ideal for conducting case management due to their clinical experience and communication and teamwork training.[9][10] Specific clinical areas may also include other related professionals. They might bring expertise to the case management process such as occupational therapists in the rehabilitation setting, or psychologists in the behavioral health setting.[4][11] Clinical experience is uniformly recognized as useful in the training process towards becoming an effective case manager. Most agree that a baccalaureate degree in nursing is an expected minimum with a master's degree preferred and seen as ideal.[10]