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Walk the Even Hospital Database by book and chapter — the raw source passages that ground Ask, DDx, and the rest.
2 passages
Conflict is the disagreement or difference of opinions between or among individuals that can be potentially harmful to any organization. In the workplace, it often involves personal agendas, insights, or goals rather than those of the group or team. Conflict management seeks to resolve disagreements or conflicts with outcomes that satisfy all individuals involved or that benefit the group. However, the perception of conflict is often negative. Conflict can, in fact, be positive when managed properly. Conflict can foster team-building, critical thinking, new ideas, and alternative resolutions. Conflict management is a crucial competency that leaders must possess for the success of the teams, groups, units, or employees they lead.[1][2][3][4]
Respectful communication among all health care staff is the anchor to preventing conflicts. An interprofessional team must never lose sight of the collective overarching goal of excellent patient care. When conflicts arise, team cohesion is enhanced by a collaborative, timely resolution.