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Public safety access points (PSAP) are tasked with the responsibility of taking all emergency calls (911 in the US), triaging and prioritizing each call using the provided information, notifying and dispatching the appropriate responders, and offering pre-arrival first aid instructions to callers.  Standardized dispatch systems that are available for querying callers, categorizing calls, and matching the call type to the appropriate response units and priority have been shown to improve metrics such as time to dispatch.[1] In EMS systems with multiple simultaneous requests for service or inadequate response resources to meet the call demand at any given time, decisions must be made which call is believed to be most emergent, and which call is less urgent or can be delayed.[2] Ideally, the call prioritization, as well as the response profile, follows consistent guidelines from the local EMS agency, a regional EMS regulatory body, a national accrediting organization, or even a governmental agency.