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Walker, JD. Enhancing physical comfort. In: Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care, Gerteis, M, Edgman-Levitan, S, Daley, J, Delbanco, TL (Eds), Jossey-Bass Publishers, San Francisco 1993. Iezzoni LI. Going beyond disease to address disability. N Engl J Med 2006; 355:976. Stern, AL, MacRae, S, Gerteis, M, et al. Understanding the Consumer Perspective to Improve Design Quality. J Archit Plann Res 2003; 20:16. Ellers, B. Involving and supporting family and friends. In: Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care, Gerteis, M, Edgman-Levitan, S, Daley, J, Delbanco, TL (Eds), Jossey-Bass Publishers, San Francisco 1993. Ellers, B, Walker, JD. Facilitating the transition out of the hospital. In: Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care, Gerteis, M, Edgman-Levitan, S, Daley, J, Delbanco, TL (Eds), Jossey-Bass Publishers, San Francisco 1993. Delbanco, TL. Promoting the doctor's involvement in care. In: Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care, Gerteis, M, Edgman-Levitan, S, Daley, J, Delbanco, TL (Eds), Jossey-Bass Publishers, San Francisco 1993. Stalberg P, Yeh M, Ketteridge G, et al. E-mail access and improved communication between patient and surgeon. Arch Surg 2008; 143:164. Ralston JD, Martin DP, Anderson ML, et al. Group health cooperative's transformation toward patient-centered access. Med Care Res Rev 2009; 66:703. Walker J, Ahern DK, Le LX, Delbanco T. Insights for internists: "I want the computer to know who I am". J Gen Intern Med 2009; 24:727. Delbanco T, Walker J, Darer JD, et al. Open notes: doctors and patients signing on. Ann Intern Med 2010; 153:121. Topic 2761 Version 5.0 © 2013 UpToDate, Inc. All rights reserved. | Subscription and License Agreement | Release: 21.6- C21.56 Licensed to: AsanBook Dig. Med. Lib. | Support Tag: [0604-221.10.40.232-A7765D755B-S244013.14]